Refund Policy

We want you to love what you ordered. If something is not right, we are here to help.

Return Window

You have 7 days from the day your order arrives to request a return. After 7 days we cannot offer a refund or exchange.

What Can Be Returned

To return an item, it must be:

• Unworn and unwashed
• In original condition with tags attached
• Free of stains, odors, and pet hair

For hygiene reasons, we cannot accept returns on items that have been worn or washed.

How to Start a Return

Email us at support@chicmuse.com with your order number and the reason for your return. We reply with the return address and next steps within 2 business days.

Return Shipping

You pay for return shipping. We recommend a tracked shipping method. We are not responsible for returns lost in transit.

If you received a wrong or damaged item, we cover the return shipping. Email us a photo within 48 hours of delivery and we fix it fast.

Refunds

Once we receive and inspect your return, we send your refund to your original payment method within 5 business days. Your bank may take a few extra days to post it.

Original shipping charges are not refunded.

Exchanges

Need a different size or color? Start a return for the original item and place a new order for the one you want. This is the fastest way to get your new piece.

Sale Items

Only regular priced items can be refunded. Sale items are final.

Questions

Email support@chicmuse.com and we help you out.